Booking terms & conditions

The full accommodation amount for the booked dates is payable at the time of booking. Payment is taken online by card, Apple Pay or Google Pay, and your booking is confirmed the moment payment succeeds.

If you would prefer to pay by bank transfer or PayID, email us and we will send details and hold your dates for 24 hours.

A minimum stay of 3 nights applies. Harmony by the Sea is a retreat for couples only — a maximum of 2 guests, and the home is not suitable for children or additional guests.

The person making the booking must be at least 18 years old and is responsible for everyone staying, and for these terms being followed.

All prices are in Australian dollars. We are not registered for GST, so no GST is charged and tax invoices are issued without a GST component.

By confirming a booking you accept these terms. Nothing here takes away any rights you have under the Australian Consumer Law.

Changed your mind straight away? Cancel within 48 hours of booking and you receive a full refund, provided your arrival date is still at least 14 days away.

Cancel 30 days or more before arrival and you receive a 100% refund of the accommodation total.

Cancel between 14 and 29 days before arrival and you receive a 50% refund of the accommodation total.

Cancel within 14 days of arrival, and for no-shows or early departures, the accommodation total is not refundable — short-notice dates rarely re-book. We will still offer your dates to other guests, and if they are re-booked we refund what we recover, less a 10% administration fee.

The refundable security deposit hold is always released in full when a booking is cancelled, whatever the refund band. Your card processing fees are refunded with the accommodation amount.

To cancel, use the private booking link in your confirmation email, or reply to that email. The refund band is worked out from the date and time we receive your request, Brisbane time. Refunds are made to the original card and usually appear within 5 to 10 business days.

Date changes are subject to availability. Where we can simply move your dates we will, at no charge, if you ask 30 days or more before arrival; otherwise a change is treated as a cancellation and a new booking. We will always try to help where we can.

If we ever have to cancel your stay for a reason within our control, you receive a full refund of everything paid, including any part of a stay you could not use.

If an official evacuation order, cyclone warning or road closure prevents access to the property, you may choose a full refund or a credit for future dates. Personal travel disruption is covered by the bands above, so we recommend travel insurance.

A refundable security deposit of $500 is held against the card used for your booking, in addition to the accommodation total. It is a pre-authorisation hold, not a payment — the money stays yours and is never taken unless there is loss or damage.

The hold is placed about 3 days before arrival, so it may show as a pending amount on your statement in the days before check-in. Please make sure the card you booked with is still valid; if the hold cannot be placed we will contact you before arrival.

The home is checked after every stay. Provided there is no damage, breakage, loss or excessive cleaning, the hold is released within 7 days of checkout. Your bank may take up to a further 10 business days to clear the pending amount.

Any claim against the deposit is raised with you in writing within 14 days of departure, with an itemised summary and evidence of the repair or replacement cost. Only the actual cost is deducted, and the balance is released. Fair wear and tear is never charged.

Costs above $500 remain payable by the guest. If you disagree with a claim, tell us within 14 days and we will work it through with you before deducting anything beyond an agreed amount.

Check-in is from 2pm and check-out is by 10am unless we have agreed otherwise in writing.

This is a quiet residential beachfront home. Please no parties, events or additional visitors, and keep noise low after 10pm out of respect for neighbours.

Smoking is not permitted inside the home. Pets are only permitted where we have agreed in advance in writing and only then on the outer deck area if agreed upon. 

Please leave the home tidy, with dishes done and rubbish in the bins — a normal clean is included, and only excessive cleaning is ever charged.

Please report any breakage or fault as soon as you notice it — honest accidents handled openly are always dealt with kindly.

We may end a stay without refund only in serious cases: unauthorised extra guests, a party, deliberate damage, or behaviour that puts the home or neighbours at risk.

Far North Queensland weather can change quickly. Rain and wind alone are handled under the cancellation bands above; official evacuations, cyclone warnings and road closures are covered by the full refund or credit choice described there.

The beach is unpatrolled. Guests swim and use the beach, deck and spa at their own risk, and are responsible for their own safety and that of anyone they invite.

To the extent permitted by law, and except where liability cannot be excluded under the Australian Consumer Law, the owners are not liable for personal injury, illness, or loss or damage to guests' belongings during a stay. The house is fully lockable, and the neighbourhood is generally very safe with minimal crime, but we cannot offer complete assurance, so please take care of your possessions and your own wellbeing.  We recommend sunscreen, hat and shirt when in full Far North Queensland sunshine, which is extremely high UV much of the year.

We only collect the details needed to take and manage your booking, and we never sell or share them for marketing purposes.

Card details are handled by our payment provider. We never see or store your full card number.